Return & Refund Policy

OneMauka — Return & Refund Policy

At OneMauka, we aim to provide our customers with a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

Products are eligible for return within 7 days from the date of delivery.
Items must be unused, unwashed, and in their original packaging with all tags, labels, and accessories intact.
Certain items such as personal care products, innerwear, customized products, and perishable goods are not eligible for return.
To initiate a return, please contact our Customer Support at support@onemauka.com or through your order history in the OneMauka account.

2. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
In case of Cash on Delivery (COD) orders, refunds will be made to your bank account / OneMauka wallet, as per your preference.
Shipping charges (if any) are non-refundable.

3. Exchange Policy

We currently allow size/color exchanges for eligible products, subject to availability.
If the desired product is not available, you may choose a refund or store credit.

4. Damaged / Defective Products

If you receive a damaged, defective, or wrong item, please raise a request within 48 hours of delivery with supporting images/videos.
A full refund or replacement will be provided once the claim is verified.

5. Order Cancellations

Orders can be cancelled before they are shipped.
Once shipped, the order can only be returned after delivery as per the policy above.

6. Contact Us

For any queries regarding returns or refunds, reach out to our support team:

Last updated: September 10, 2025.

onemauka

For Direct order call 8607594727