Privacy Policy

OneMauka — Privacy Policy

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how OneMauka and its affiliates, group companies and related parties (“we, our, us”) collect, use, share or otherwise process your personal data through our website, mobile application, and m-site (hereinafter referred to as the “Platform”).

While you can browse sections of the Platform without the need of sharing any information with us, please note that we do not offer any product or service outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing our product/service, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use and applicable service/product terms, and agree to be governed by the laws of India including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Your Information

When you use our Platform, we collect and store your information which is provided by you from time to time. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which are optional. You may choose not to provide data by not using a particular service or feature.

We may collect personal data such as email address, delivery address, name, phone number, payment details, or medical/health-related information when you set up an account, transact with us, or participate in an event. Some sections can be browsed without registration, but activities like placing orders or accessing premium content require registration.

If you send us correspondence (emails, letters) or if third parties send us information about your activities, we may store this information in a file specific to you.

Use of Demographic / Profile Data / Your Information

We use your personal data to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers. We also use it to assist sellers, enhance customer experience, resolve disputes, troubleshoot problems, ensure safe service, collect payments, measure consumer interest, inform you about offers, customize experiences, report to regulators, prevent fraud, enforce our terms, and for other purposes described at the time of collection.

With your consent, we may access your SMS, contacts, location, camera, photo gallery, and device information. We may also request PAN, GST, KYC, or other ID details to check eligibility, issue GST invoices, and enhance your experience. Refusal to provide consent may affect access to certain services.

Links to Other Sites

Our Platform may provide links to third-party websites or apps that collect personal data. You will be governed by their privacy policies. OneMauka shall not be responsible for their practices. We recommend reading their privacy policies before sharing information.

Security Precautions

We maintain reasonable safeguards to protect your information. Whenever you access your account, we offer secure servers. However, transmission over the Internet can never be fully secure. Users are responsible for protecting their login credentials.

Your Rights

You may access, correct, and update your personal data through the Platform. Non-mandatory information can be deleted by visiting Profile and Settings. You can also write to us to request corrections or withdrawal of consent (mentioning “for withdrawal of consent” in the subject). Withdrawal may limit your access to services.

Your Consent

By visiting our Platform or providing your personal data, you consent to its collection, storage, and processing in accordance with this Privacy Policy. If you disclose data of others, you confirm you have authority to do so.

Contact Us

You can reach our customer support team for queries or complaints related to products and services by clicking the Need Help option in your account or by using the contact details below:

• Email: contact@onemauka.in
• Phone: +91-7982144331
• Website: www.onemauka.in

Last Updated: 2025